F.A.Q. - Click on the question, see the Answer.

1. Can I travel to see you and the stone before deciding to purchase?



2. How about possible import duties and sales taxes? How much do I have to pay?



3. How do I pay for the ruby? Can I use my credit card to make the purchase?



4. In what currency can I pay?



5. Can I bring the ruby to my local jeweller for an evaluation?



6. Can I reserve the ruby for more than 3 days?



7. Do you offer any guarantee?



8. Can I exchange the stone I just bought for another one?



9. Why does the stone I received have a different color than that shown on your web site?



10. Is investing in rubies a good idea?



11. Are your rubies cheaper than those offered by my jeweller?



12. Why are your non-heat treated rubies so much more expensive than the heat treated stones?



13. I am looking for a special stone not in your gallery; can you find one for me?



14. What is the risk of harming my ruby?